Smyths Toys

Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online, and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers. Are you up for the challenge? Then please apply online today!

About The Role

Smyths Toys relies on the efficiency and effectiveness of our distribution centres. We consider each of our regional warehouses to be a well-oiled machine, driven by a customer-centric mentality. To deliver on our promise to consumers, we count on exceptionally talented and committed people. Currently, we’re seeking a Webstore Duty Manager to join our team to assist in managing our E-Commerce Online Fulfilment Webstore operation.

Salary: €35,000+ depending on experience

Responsibilities

• Report to the Webstore General Manager
• Ensure the webstore operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organising, directing, and training Webstore employees and establishing, monitoring, and managing operational goals
• Oversee daily operations, while controlling and managing inventory and logistics  
• KPI Monitoring
• Constantly looking for areas of improvement in the processes of the business
• Train, develop and manage their Webstore team to solve day-to-day operational issues and reach short and long-term performance goals
• To promote, improve and maintain a professional working environment and employee experience for both temporary and permanent employees
• Implementing and ensuring that teams adhere to operational policies and procedures
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations

The Ideal Candidate

• Have a proven track record as a Duty Manager (E-Commerce or Warehouse experience is desirable, not essential)
• Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
• Be target-driven and customer service orientated  
• Be highly motivated and ambitious
• Be a self-starter with a can do attitude
• Basic Microsoft Office skills
• Knowledge of WMS and SAP Systems is desirable but not essential

Benefits

• An attractive competitive salary and bonus package
• A benefits package inclusive of:
  • 33 Days Annual Leave (inclusive of public holidays) 
  • Defined Contribution Pension Scheme
  • Life Assurance Cover
  • Employee Assistance Programme
  • In-store discount
  • Company Maternity and Paternity Payments
  • Special Life-Event Gifts
  • Length of Service Awards
  • Bike to Work Scheme