About the Role

Our headquarters in Galway has over 200 employees, with additional offices in Lille and Cologne. We operate over 280 physical retail stores in Ireland, the UK, Germany, France, Austria, Switzerland and the Netherlands, together with a substantial online business in each country. This is a fantastic opportunity to join a unique, dynamic organisation leading the way in toy retailers in Ireland, UK and CE. Be part of a diverse team bringing together knowledge and expertise to ensure high quality, safe and compliant products to the EU market.

• This role is located at our Head Office in Galway.

• Salary €40,000 - €45,000

• Job Type: Full-time, Permanent

Responsibilities/Duties:

This role will provide support to our EU/UK PSQC (Product Safety Quality & Compliance) team, including supporting quality documentation activities, and ensuring compliance within our Quality management system across the entire organisation. It will also support other departments, including the buyers in terms of product improvements.

Responsibilities include:

• Provides team support for all quality, product safety and product compliance activities.
• Supports auditing of quality system, including but not limited to, processes, system tools, suppliers etc.
• Support QA programs in assuring compliance to the pertinent regulation.
• Ensure effective closure on Quality System documents (Audit Actions, Processes, NCR's, CAPA's, etc.).
• Work with team leader to develop and implement strategic Goals & Objectives.
• Maintains and develops risk management lifecycle.
• Ensuring continuous improvement and understanding of measurement systems used on-site, driving down variance in test methodology.
• Identify process improvement opportunities using analytical framework.
• Apply creative problem-solving approach using statistical tools and techniques.
• Identify potential supplier risks to avoid any disruption to supply chain and report to senior management on all activities/actions taken.

The ideal candidate will have:

Essential:
• Qualification in Quality Assurance/ Quality engineering or in Science.
• 1-3 years of experience in a similar role.
• Working knowledge of process excellence / QE tools such as AQL, auditing, product inspection, FMEA, statistical analysis, SPC.
• Working knowledge of risk management documentation
• Ability to work on own initiative and a part of a team.

Desirable:
• Degree Qualification in Quality Assurance/ Quality engineering or in science.
• Excellent Microsoft Office suite experience. Beneficial to also have, experience in SAP, advanced excel for trend analysis etc.
• Good presentation skills.
• Regulatory & technical standards knowledge (General Product safety directive, Toy safety directive, REACH, ROHS, etc)
• Additional language (German, French, Dutch, Chinese, etc).

About you:
• Problem solving ability with excellent organisational skills.
• Dedication to excellence, flexibility, attention to detail and adaptability to change.
• Self-confident to prioritise tasks when appropriate.
• A flexible, motivated, self-starter capable of working on their own initiative.
• Excellent IT skills with advanced knowledge of Word, Excel, PowerPoint.
• Strong attention to detail.
• The ability to work effectively to strict deadlines.
• Strong report writing and communication skills.
• The ability to interface with all levels of management in a competent manner.

Benefits:

• An attractive and competitive salary
• A benefits package inclusive of:
  • 23 days annual leave rising according to length of service
  • Defined Contribution Pension Scheme on commencement
  • In-store discount
  • Company Sick Pay Scheme
  • Enhanced Maternity and Paternity Payments
  • Life Event Gifts
  • Length of Service Awards
  • Life Assurance Cover
  • Employee Assistance Programme
  • Bike to work scheme