About the Role

We are currently recruiting for seasonal Customer Service Representatives to join our team at our Head Office, Galway.  If you have a passion for Customer Service, are commercially aware and can hit the ground running, then Smyths Toys could be for you!

Our headquarters in Galway has over 200 employees, with additional offices in Lille and Cologne. We operate over 280 physical retail stores in Ireland, the UK, Germany, France, Austria, Switzerland and the Netherlands, together with a substantial online business in each country.

• Initial Contract Type: Full time - Temporary Fixed Term
• 37.5 hours per week
• Shifts patterns available: Wednesday - Sunday, Saturday - Wednesday
• Salary: €26,000 per year 

Responsibilities:

• Ensuring that our customers are provided with a high quality level of customer service over a range of communication channels, but primarily across phone and email channels
• Responding to customer queries in a timely manner, and in accordance with company procedures
• Using your product and system knowledge to solve problems for customers
• Maintaining a positive, empathetic, and professional attitude toward customers always
• Providing administrative support as and when required
• Adhering strictly to data protection and confidentiality laws
• Working towards daily performance targets as outlined by the Management Team
• Working as part of a team to achieve high customer service satisfaction

The ideal candidates will:

• Have previous customer service experience
• Have great attention to detail
• Possess previous admin experience - ideally working in a role where IT systems were used daily
• Behave in a professional manner
• Possess excellent communication and interpersonal skills
• Be highly organised with a good knowledge of Microsoft Word and Excel
• Have the ability to multitask

Benefits:

• A benefits package inclusive of:
  • 23 days annual leave rising according to length of service
  • Defined contribution pension scheme on commencement
  • In-store discount
  • Company sick pay scheme
  • Enhanced maternity and paternity payments
  • Life event gifts
  • Length of service awards
  • Life assurance cover
  • Employee assistance programme
  • Bike to work scheme
• An active Sports & Social Club.